Effective Date: 1st May 2025
Last Updated: 1st May 2025
At Nook N Corners (Deconook N Corners Private Limited), we strive to ensure your satisfaction with every purchase. Due to the artistic and handcrafted nature of our products, we follow a strict but fair refund policy, outlined below.
1. Eligibility for Refunds
Refunds are applicable only under the following conditions:
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The product is received damaged, defective, incorrect, or not as described
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The issue is reported within 24 hours of delivery
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A complete unboxing video is shared showing the original packaging and the issue clearly
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The refund is subject to our internal verification and discretion
Refunds are not available for:
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Custom or made-to-order items
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Issues reported after the 24-hour window
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Minor variations in color, size, or texture inherent to handcrafted products
2. How to Request a Refund
To initiate a refund, please contact us through any of the following within 24 hours of receiving your order:
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Email: info@nookncorners.com
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Contact form: Available on our website
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Customer Support: +91 93547 21639
Include:
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Order ID
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A clear unboxing video
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Photos of the product and packaging
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Description of the issue
3. Refund Process
Once your request is reviewed and approved:
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Refunds will be processed within 5–10 business days
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Refunds may be issued as:
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Store credit
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Monetary refund to the original payment method
4. Non-Refundable Charges
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Shipping charges are non-refundable
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Convenience and transaction fees are also non-refundable and may be deducted from the approved refund amount
5. Company Discretion
All refund decisions are subject to our verification and sole discretion. We reserve the right to approve or deny refunds based on the authenticity and completeness of the claim.
6. Contact Us
For further assistance, please reach out to:
Deconook N Corners Private Limited
Email: info@nookncorners.com
Phone: +91 93547 21639
Address: IST Floor, A-29, C.C. Colony, New Delhi, North Delhi, Delhi 110007