Effective Date: 1st May 2025
Last Updated: 1st May 2025
At Nook N Corners (Deconook N Corners Private Limited), we take extensive care to package our products securely. However, in the rare event of breakage during transit, we offer limited protection subject to the conditions below.
1. Reporting a Breakage
To be eligible for resolution, any breakage must be reported:
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Within 24 hours of delivery
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With a complete unboxing video showing:
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The unopened package
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The full unwrapping process
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The damage in clear view
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Along with photos of the damaged product and packaging
Without this documentation, we are unable to process a breakage claim.
2. Resolution Options
Once the breakage is verified and approved, we may offer one of the following:
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Replacement of the same product
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Repair service (where applicable)
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Store credit
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Partial or full refund (at company’s discretion)
All resolutions are subject to product availability and nature of damage.
3. Exclusions
Breakage claims will not be accepted in the following cases:
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Installation-related damage
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Damage caused after delivery (e.g., handling, storage issues)
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Products purchased under clearance or promotional terms (unless explicitly stated)
4. Return & Re-delivery Costs
If a product needs to be returned to us for inspection or replacement:
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The customer bears the cost of return shipping and re-delivery, unless otherwise specified
5. International Orders
Our breakage protection extends to international shipments, subject to the same conditions.
Customs delays or damage due to handling by foreign delivery partners is not covered unless breakage is clearly visible in the unboxing video.
6. How to Report
To initiate a breakage claim, please contact us at:
Deconook N Corners Private Limited
Email: info@nookncorners.com
Phone: +91 93547 21639
Address: IST Floor, A-29, C.C. Colony, New Delhi, North Delhi, Delhi 110007
Include your order ID, unboxing video, and photos in your communication.